Information Security

Table of Contents

GENERAL PROVISIONS

Glassity is the legal person Glassity OÜ, registry code 16668651, registered address Telliskivi tn 60a/5, 10412 Tallinn, Republic of Estonia. The controller of the Websites is Glassity OÜ.

WE’RE COMPLIANT WITH THE HIGHEST SECURITY AND PRIVACY STANDARDS

ISO 27001 – Glassity is audited annually by external independent auditors to ensure compliance with ISO 27001 standards. By adhering to ISO 27001 and GDPR, we demonstrate our commitment to protecting clients’ data and personal information. We enforce robust cybersecurity monitoring and ensure personal data processing is based on valid legal grounds, including consent, in compliance with GDPR requirements. 

OUR ENCRYPTION PROTOCOLS ARE ON A NATIONAL SECURITY LEVEL

Powered by AWS, we keep data encrypted using industry best practices. Data sent to or from our infrastructure is encrypted in transit via industry best practices using Transport Layer Security (TLS). All data is subject to battle-proof encryption algorithms and stored using secret management services.

With end-to-end encryption, Glassity services ensure your data is always safe, secure, and private. Metadata communications between your system and Glassity are encrypted for total security.

OUR CONSENT-BASED MODEL GIVES PEOPLE CONTROL OVER THEIR PERSONAL AND PROTECTED INFORMATION

According to Europe’s General Data Protection Regulation of 2018, personal data, including protected health data, is owned by the individual it represents, and consent to process and share that data must be “freely given, specific, and informed.”.

When a user uses Glassity services, they send a request to an individual for permission to access their data, empowering the average person to exercise consent and data ownership.

OUR SECURITY MEASURES ARE EVER-EVOLVING TO KEEP PACE WITH THE CHANGING THREAT LANDSCAPE

Our work on security and privacy efforts does not have an end; it’s a continuous cycle of researching, revising, implementing, testing, fixing, scaling, blocking, and permitting. We are constantly working to meet and exceed what regulators, investors, partners, and users ask, and we collectively live the security processes daily. Security and privacy are integral to our culture.

DATA RETENTION AND REMOVAL IS STANDARDIZED AND AT THE DISCRETION OF OUR USERS

All permitted user data held by Glassity is available to our customers for electronic retrieval for 30 days after the expiration or termination of the Master Service Agreement. All data is then completely removed from Glassity’s servers. Every user can request the removal of their personal data by contacting Glassity support. Read more about our privacy settings.

WE ESTABLISH STRONG DEFENSES AT POINTS OF ENTRY

Glassity developed apps and backend infrastructure, the main entry points of user data, only allow client requests using strong TLS protocols. All communication between Glassity-maintained infrastructure and data platforms is transmitted over encrypted tunnels.

WE TAKE ALL NECESSARY INFRASTRUCTURE PRECAUTIONS.

All of our services run in cloud environments. We don’t host or run our own routers, load balancers, DNS servers, or physical servers. Cloud providers we use regularly undergo independent verification of security, privacy, and compliance controls against the following standards: ISO/IEC 27001, ISO/IEC 27017, SOC 1, SOC 2, SOC 3, PCI DSS, HIPAA, CSA Star, FedRAMP, and many others.

SECURE CODE: TRANSPARENT DEVELOPMENT WITH SECURITY IN MIND

Protecting customer data from modern threats means products developed through our services must be designed with security in mind. The following practices ensure the highest level of security in our software:

  • Applying a Secure Software Development Life Cycle (S-SDLC) which focuses on incorporating security into the development cycle
  • Developing and continuously maintaining a corporate culture dedicated to security
  • We assess the security of our code using industry well-known security frameworks such as ATT&CK, OWASP Top 10, and SANS Top 25
  • Developers participate in regular security training to learn about common vulnerabilities, threats, and secure coding best practices
  • We review our code for security vulnerabilities
  • We regularly update our backend infrastructure and software and make sure none of them have known vulnerabilities
  • We use static application security testing (SAST) and dynamic application security testing (DAST) to detect basic security vulnerabilities in our codebase
  • We conduct regular external penetration tests on our production environments

Our application security monitoring and protection solutions allow us the visibility to:

  • Identify attacks and respond quickly to a data breach
  • Monitor exceptions and logs and detect anomalies in our applications
  • Collect and store logs to provide an audit trail of our application activity

We also deploy a runtime protection system that identifies and blocks web and business logic attacks in real time, and security headers to protect our users from attacks.

We practice stringent network-level security monitoring and protection

We maintain our own in-house Security Operations Center. Our network consists of multiple security zones, which we monitor and protect with trusted and next-generation firewalls, including IP address filtering, to ensure against unauthorized access. We deploy an intrusion detection and/or prevention solution (IDS/IPS) that monitors and blocks potential malicious packets as well as distributed denial of service (DDoS) mitigation services powered by an industry-leading solution.

We boast an industry-leading security team

Our security team comprises security experts dedicated to constantly improving the security of our organization. Our team is trained and certified in security threat detection and incident response, security engineering, penetration testing, application security, security management compliance, and the latest security best practices.

We encourage responsible disclosure.

If you discover vulnerabilities in our application or infrastructure, we ask that you alert our team by contacting support@glassity.cloud. Please include a proof of concept in your email. We will respond as quickly as possible to your submission and won’t take legal action if you follow the responsible disclosure process:

  • please avoid automated testing and only perform security tests with your own data;
  • please include a proof of concept in your email;
  • do not disclose any information regarding the vulnerabilities until clear approval is given.

Note that the bug bounty program is closed and we are not looking for security researchers.

General Information Security Policy

Protect Glassity’s informational and IT assets (including but not limited to all computers, mobile devices, networking equipment, software, and sensitive data) against all internal, external, deliberate, or accidental threats and mitigate the risks associated with the theft, loss, misuse, damage or abuse of these systems;

Ensure information will be protected against any unauthorized access. Users shall only have access to resources they have been specifically authorized to access. The allocation of privileges shall be strictly controlled and reviewed regularly.

Protect CONFIDENTIALITY of information. When we talk about confidentiality of information, we are talking about protecting the information from disclosure to unauthorized parties;

Ensure INTEGRITY of information. Integrity of information refers to protecting information from being modified by unauthorized parties;

Maintain AVAILABILITY of information for business processes. Availability of information refers to ensuring that authorized parties can access the information when needed.

Comply with and, wherever possible, exceed, national legislative and regulatory requirements, standards, and best practices;

Develop, Maintain and Test business continuity plans to ensure we stay on course despite all obstacles we may encounter;

Raise information security awareness by making information security training available for all Employees. Security awareness and targeted training shall be conducted consistently, security responsibilities reflected in job descriptions, and compliance with security requirements shall be expected and accepted as a part of our culture;

Ensure that no action will be taken against any employee who discloses an information security concern through reporting or in direct contact with the Information Security Management Leader, unless such disclosure indicates, beyond any reasonable doubt, an illegal act, gross negligence, or a repetitive deliberate or willful disregard for regulations or procedures;

Report all actual or suspected information security breaches to support@glassity.cloud.

2024 Glassity OÜ. All rights reserved.